Shipping Policy for Skyntales

Effective Date: 24/9/2024

At Skyntales, we are committed to ensuring a smooth and timely delivery of your purchases. Please read our Shipping Policy to understand how we handle shipping, delivery times, and other related details.

1. Processing Time

  • All orders are processed within 5-7 business days. Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped, including tracking information, if applicable.

2. Shipping Rates and Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and the weight of your order.
  • Estimated delivery times:
  • Domestic Shipping: 5-7 business days.
  • International Shipping: 10-15 business days.
  • Please note that delivery times are estimates and may vary depending on your location and shipping carrier delays, which are outside our control.

3. Shipping Methods

We offer several shipping options to meet your needs, including standard and expedited services. During checkout, you will be able to select your preferred shipping method.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package’s progress through the carrier’s website.

5. Shipping Locations

Domestic Shipping

We currently ship across all states.

International Shipping

We also ship to selected international destinations. Please note that customs fees, taxes, or import duties may apply to international orders and are the responsibility of the customer.

6. Shipping Delays

While we strive to ensure timely deliveries, there may be delays due to unforeseen circumstances such as weather, carrier issues, or customs processing for international orders. Skyntales is not responsible for delays caused by third-party carriers.

7. Damaged, Lost, or Stolen Packages

  • If your order arrives damaged, please contact us within 3 days of receiving the product, along with photos of the damage.
  • For lost or stolen packages, we will assist in filing a claim with the carrier but cannot be held responsible for packages marked as delivered by the carrier.

8. Incorrect Shipping Information

Please ensure that your shipping details are accurate when placing an order. Skyntales is not responsible for delayed or failed deliveries due to incorrect or incomplete shipping addresses.

9. Contact Us

While we strive to ensure timely deliveries, there may be delays due to unforeseen circumstances such as weather, carrier issues, or customs processing for international orders. Skyntales is not responsible for delays caused by third-party carriers.