Privacy Policy

This Privacy Policy explains how Skyntales (“Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website, use our services, make purchases from skyntales.com (the “Site”), or interact with us in any other way (collectively referred to as the “Services”). In this Privacy Policy, “you” and “your” refer to any individual using our Services, whether as a customer, website visitor, or any other individual whose information we collect in accordance with this policy.

Please review this Privacy Policy carefully. By accessing or using any of our Services, you consent to the collection, use, and sharing of your information as outlined here. If you do not agree with these terms, please refrain from using our Services.

1. Modifications to This Privacy Statement

This Privacy Policy may be updated from time to time for operational, legal, or regulatory purposes, as well as to reflect changes to our practices. We will amend the “Last updated” date, display the updated Privacy Policy on the Site, and take any other actions mandated by the relevant laws.

2. How We Gather and Utilise Your Personal Data

In order to deliver the Services, we gather and have gathered personal data about you from a number of sources within the last 12 months, as detailed below. Depending on how you engage with us, different information is gathered and used by us. We may use the information we collect about you for the purposes of communicating with you, providing the Services, adhering to any applicable legal obligations, enforcing any applicable terms of service, and defending the Services, our rights, and the rights of our users or others, in addition to the specific uses detailed below.

3. The Personal Data We Gather

The kinds of personal data we collect about you are determined by your interactions with our site and services. Any information that can be used to identify, relate to, characterise, or be connected to you is what we mean when we refer to “personal information”. The following sections detail the categories and specific types of personal information we collect.

4. Information Directly Collected from You

Your direct submission of information to us via our services may consist of:

Name, phone number, email address, and address are your basic contact information

  • Your name, billing address, shipping address, payment confirmation, email address, and phone number are all included in the order information.
  • Account details such as password, security questions, and username. Details about your purchases, such as what you view, add to your cart, or place on your wish list.
  • Information about customer service, such as the details you decide to share in correspondence with us—for instance, when utilising the Services to send a message.
  • Certain aspects of the Services could necessitate that you give us specific personal information directly. You have the option to withhold this information, but doing so might make it impossible for you to use or access these functions.

5. Data That We Gather Using Cookies

Additionally, we automatically gather some data (“Usage Data”) regarding how you engage with the Services. We might use pixels, cookies, and related technologies (“Cookies”) to accomplish this. Usage Data may comprise details about your device, browser, network connection, IP address, and other information about your interactions with the Services, as well as information about how you use our site and account.

6. Data That We Acquire from Outside Sources

Lastly, third parties may give us information about you, including vendors and service providers who might gather data on our behalf.

Examples of these parties include:

In order to process your payment, our payment processors will gather payment information (such as your bank account, credit or debit card details, and billing address). This information is needed to satisfy your orders and provide the goods or services you have requested, as per our agreement with you.

Using online tracking technologies like pixels, web beacons, software development kits, third-party libraries, and cookies, we, or third parties we work with, may automatically collect certain information when you visit our site, open or click on emails we send you, or interact with our services or advertisements.

We shall use this Privacy Policy to handle any information we collect from third parties. We disclaim all liability and responsibility for the veracity of any information supplied to us by third parties, as well as for any actions or policies of such parties. See the section on Third Party Websites and Links below for further details.

7. How We Utilise Personal Data to

Deliver Goods and Services.

In order to fulfil our obligations under our contract with you, we use your personal information to provide you with the Services. These tasks include handling payment processing, completing orders, notifying you about purchases, returns, exchanges, and other transactions, creating, maintaining, and managing your account, setting up shipping, assisting with returns and exchanges, and allowing you to leave reviews.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

Protection against Fraud and Security

In order to identify, look into, or take appropriate action in relation to potential fraudulent, unlawful, or harmful behaviour, we use your personal information. You are in charge of protecting your account credentials if you decide to use the Services and create an account. It is strongly advised that you keep your username, password, and other access information private. Should you suspect that your account has been compromised, please get in touch with us right now.

Communicating with you.

Your personal information is used by us to enhance our services and give you customer support. In order to stay in business with you, respond to your needs, and give you efficient services, this is in our legitimate interests.

8. Cookies and Tracking Technologies

Our product and website may use cookies and other tracking technologies to enhance your experience and collect information about usage patterns. You can control cookie settings through your browser, but please note that disabling cookies may affect product functionality.

9. Data Security

We are committed to safeguarding your personal information. We use appropriate technical and organizational security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. However, no security system is impenetrable, and we cannot guarantee complete security.

10. Your Rights and Choices

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications at any time.
  • Request that we limit or cease the processing of your personal information in certain circumstances.
  • Lodge a complaint with a data protection authority if you believe your privacy rights have been violated.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.

13. International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you via email or other means, if necessary.